We want you to be confident in what you buy. Here's how refunds work for each offering.
DIY Toolkit (Tax Edition and Dealer Edition)
- Before you download: if you haven't downloaded the files, you can request a full refund within 14 days of purchase.
- After you download: because the files can't be returned, sales are final once downloaded, with two exceptions:
- Duplicate purchase: if you bought the same edition twice by mistake, we'll refund the extra purchase.
- File problems: if a file won't open or is damaged, tell us and we'll send a working copy. If we can't fix it, we'll refund your purchase.
- Wrong edition: if you bought the wrong edition, contact us within 14 days and we'll switch you to the right one, charging or refunding the price difference.
- Upgrading to Program Setup: if you buy Program Setup within 12 months of buying the toolkit, the toolkit price is credited toward Program Setup.
Toolkit purchases are processed by Stripe, which acts as the seller of record and issues approved refunds to your original payment method.
Staff training subscriptions
- Full refund if you cancel within 14 days of your first purchase and no learner has completed a course.
- After that, annual subscription fees are non-refundable. You can turn off auto-renewal at any time, and your access continues until the end of the paid year.
Program Setup and Managed QI
These services are governed by the Client Services Agreement and your Order Form. In short:
- Program Setup: fees for work already performed are not refundable. If the engagement ends early, you pay only for work completed up to that point, and any deposit beyond that is refunded.
- Managed QI: billed monthly in advance; after the first 3 months, either party may cancel with 30 days' notice. Months already started are not refunded.
- If our work falls short: tell us within 30 days of delivery. We'll redo the work at no charge, or refund the fees for it if redoing it isn't practical.
How to request a refund
Email hello@designatedqi.com with your name, order number or invoice number, and the reason. We reply within 2 business days, and approved refunds are processed within 5 business days. Your bank may take a few more days to show the credit.
Contact
DesignatedQI LLC · hello@designatedqi.com